Our 100% Guarantee

Your event-going experience should be memorable — for all the right reasons. That's why we have a 100% money-back guarantee so that you can shop with confidence.

Your Tickets Will Be Legitimate and Valid for Entry

All tickets sold on our site are authentic tickets valid for entry to the specified event. Please contact your ticket seller immediately if you have trouble gaining entry to the event. Your seller's contact information is included on your email receipt.

In the unlikely event of an issue gaining entry at the venue, you will need a written letter from the venue on its letterhead — or a verifiable email from the venue — confirming that there was a problem scanning the tickets. We require this verified proof to secure your refund from the ticket seller. Written or stamped "voids" on tickets alone do not qualify as verified proof.

Your Tickets Will Be Equal to or Better Than What You Ordered

The sellers who list tickets on our marketplace are required to provide tickets for the exact seating they advertise, or else provide equal or better seating. If you receive tickets for a lower tier of seating than what you ordered, contact us immediately for a full resolution.

Your Tickets Will Arrive Before the Event

We guarantee that tickets will be delivered before the time of your event. If for any reason tickets are not delivered prior to the event start time, you are entitled to a full refund. For last-minute purchases, we recommend selecting E-Ticket or Will Call delivery to ensure same-day or instant receipt.

Event Cancellations

In the rare event that an event is cancelled entirely, we will process a full refund of your order. Postponements are handled differently — if an event is rescheduled, your original tickets will typically remain valid for the new date. Contact us immediately if your event is postponed and you need assistance.

How to Make a Claim

To make a claim under our guarantee, contact our support team as soon as you experience an issue. Include your order number, a description of the problem, and any supporting documentation (such as a venue letter for entry issues). We will respond within one business day and work to resolve your claim as quickly as possible.